HOW OUR CUSTOMERS RATE THEIR ROOFING EXPERIENCE
1. Independent Reviews
At Lynchburg Roofing we rely on our customers to tell us how we are doing so we can continue to deliver exceptional customer service. As a Guild Quality member, we are able to use a third party for a satisfaction survey of our completed work. Here is a snapshot of our feedback (updated October 24, 2017)
Read all of our GuildQuality Satisfaction Surveys, including a map of locations we have served in Roanoke, Lynchburg and Charlottesville.
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2. Facebook and Google Reviews
3. Hand Written Thank-You Letters and Notes
We are extremely grateful for every time we receive hand-written sticky notes, letters, and hand-written customer satisfaction surveys from our customers. And over the years we have compiled quite a collection of them! Our customers love to thank our staff and crew by name.
“Just had the roof replaced… in Vinton. A young man named Joseph kept me informed from the time the crew arrived until they left. I really appreciated that very much. He also worked his butt off and the entire crew was not only great, but they were friendly and did a very professional job.
When the crew arrived I was in the yard busting my own butt trying to remove a ground post with an old unused tv dish mounted on it. I was having no luck at all. Friday after the crew left I went out to declare war on that pipe and dish only to find it was gone. Obviously your crew removed it for me, and I want to thank them over and over again…
Joseph is a Prince in my book… You have a great employee and ambassador for your company in Joseph and the crew was great as well.”JEFFREY KIRSCH
“We want to thank you and your crew for an excellent job!! Please let your crew know they are the hardest working group of men we have ever seen. They went above and beyond our expectations. They did an excellent job. They are A-1-Cream of the Crop-No. 1. And to you Chris, the man who makes it all happen. You said what you were going to do and did it just as stated. There are very few in business who have the “Perfect” business model but YOU do and we thank you. The job was painless and that is the very best it gets!”RANDY & JANET
“Thank you for your roof repair. Will recommend your company to family and friends.”BETTY
“Thank you for a job well done. We are grateful you found the leak.”BOH
“The roofing project went very well. Chris quoted 4 days to completion, but it only took 3 days and one day was a rainout. I was very pleased. The clean up went very well. No nails in my drive or yard. The price quoted was the end price. NO HASSLE”HARLEY N, LYNCHBURG
“Thanks Chris. The guys did a great job.”BILL GOODMAN
“Thank you SO much. You guys did an awesome job. We certainly appreciate you and your work ethic!”KAREN WARNER
“Thank you for a job well done! We will definitely refer you.”JUDI & DAVE
“Thank you so much! Excellent job. I will certainly recommend you.”WENDY AND MOSES
“Thanks for the new roof, looks great!”RICK MANN
“Thanks again! Your company did such a wonderful job! I can now breathe easier. I won’t hesitate to recommend you to anyone.”CHRISTINA VANLEER
“Thanks – the roof looks great.”BILL & BETTY
“Thanks Chris for your service. The roof looks good.”JOHN
“Thanks for such a great job! We feel so secure under our roof. It rained the next couple of days. We just went around smiling smugly to each other. So lucky – thanks!”JEAN
“They were responsive and took care cleaning up. I would recommend them to everyone.”DENNIS W. PETERS, BOONSBORO
“Thanks so much Chris. You and your guys are great!”JOSH